We were able to move the car to another dealership, Queensway, from which we promptly got a rental on September 8, 2022. Moreover, they didn’t take responsibility for the failure the representative of the dealership kept saying that they can do nothing, and everything is depending on Honda Canada, and kept repeating “It is a global shortage, and we can’t provide a loaner/rental car”. Road-Sport Honda, Scarborough, did not provide a replacement vehicle. Short story facts: On Aug 5th, 2022, our vehicle had a catastrophic transmission failure on a flat road in Longo’s parking lot, which defeats the purpose buying a new car to avoid these kinds of situations. I am stuck with a vehicle I can’t register short of driving it 4,000 miles round trip to bring it to CA for a recall procedure or traveling to Texas myself so I can register it there. In the meantime, the tags are now expired and the issue remains that I have purchased a $40,000 car from Honda that has an emissions recall and due to their inability to supply me with proof of completion or instruct the Honda dealer in Texas the necessary steps in completing the recall and it’s requirements to allow it to be registered. Why can’t American Honda figure this out? Someone somewhere within Honda would have set up the recall program and have some knowledge on how to resolve the matter without having to change the state of registration. CA ARB says that there is a pink form required from Honda to send to the CA DMV to handle this. I guess that may sound reasonable to someone somewhere (?). Their (Honda America) case worker manager’s suggested solution is that I go to Texas to register the car there and then bring it back to CA and re-register it in CA when my daughter finishes school. The last call I received back from a different case worker at American Honda (it was escalated to a manager) was Friday afternoon and their position is that the car is in Texas and they have different smog requirements than CA and that the dealership in TX may not be certified to complete or properly perform the recall for CA (?) – I was told by the previous case worker that the recall had been completed according to their system. Well, it’s a recall issue that Honda is required to do and the DMV requires Honda to supply verification that it has been completed so that makes this a Honda issue with supplying the paperwork that they agreed to supply the customer to forward to the DMV. Honda kept telling me this is a DMV issue. I have literally spent 2-3 hours on the phone with American Honda with one of their case workers telling me that the system shows the recall completed but they don’t have a form to supply to verify and use to mail to the CA DMV even though the fees have been paid to the DMV and American Honda says they show the recall being completed. I then called American Honda and opened up a case, thoroughly explaining the situation and have gotten absolutely nowhere. I called the Honda dealer I purchased the car from and spoke to a person in their service department who instructed me to contact American Honda about getting the verification notice. I received a notice back from CA ARB that a “pink form” was required from Honda in order to complete the recall verification process and that the dealership would be able to assist. I called CA ARB and got a message that they don’t take calls and instructed to send an e-mail which I promptly did. On the CA DMV notification stating that the recall requirements were not met were instructions to call the CA ARB with questions.
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